Brew Club Members

Your points balance will not expire, so long as you order within a 12 month period.

Accounts that are inactive for longer than 12 months will reset back to the 'Newbie' tier, with a 0 points balance applied.

But don't worry, we'll remind you if your points are at risk of expiring, just make sure you're subscribed to receive emails from us.

Easy! Just accrue the required amount of points every 12 months and you’ll automatically be re-enrolled.

Only one discount code can be applied per transaction, but you can use the redemption slider at the checkout to redeem your full points balance if preferred. Your points don’t expire, so there’s no hurry to use them!

Due to popular demand, Auto-Delivery is now compatible with Brew Club Rewards! 🎉 Choose from $10 off your next order, or $20 off your next 3 orders in your 'My Rewards' account.

Free items and free shipping vouchers unfortunately cannot be added to recurring orders due to the existing 15% discount, however you can place a stand-alone order at any time to redeem one of these rewards if preferred.

Brew Club points and rewards codes unfortunately can’t be used to further discount products during sales periods. You will still earn points on sale items, however, so you can save them up to restock at a later date!

Yes! You still receive points for every order, even sales and subscription products. Points are approved and available to use in 14 days, and the amount accrued will depend on your tier status.

You can select from either of the two Auto-Delivery compatible rewards in your 'My Rewards' account. You have the option of $10 off your next Auto-Delivery order, or $20 off your next 3 Auto-Delivery orders.

Take note of the discount code provided and head to your 'My Subscription' account. View your next order and select the '+ Add Discount' option. Enter your code into the pop-up box then apply. You're all set!

Ensure you have previously activated your account and assigned a password. If you have checked out as a guest in the past, no problem, just create an account using your email address.

If you already have an account but can't see your previous orders, ensure that they weren’t placed with an alternate email address, or with a typo. Your points are assigned to the email address used when placing your orders and not your name. We suggest using just one email address to maximise your rewards.

If you have used a different email in the past and wish to merge your points into one account, simply send us an email to support@beforeyouspeakcoffee.com. Please detail the email addresses you are wishing to merge, and which account you plan on using moving forward.

Once merged, your previous accounts will be unable to accrue points, so make sure you use the same account for future orders!

There are a few steps you can take. Firstly ensure that you haven't already applied a discount code, or added a sale product to your cart. 

If your cart is eligible for a discount, we suggest logging out of your account, clearing the cached data from your device, and trying again.

If you still can’t apply your discount code, send an email to support@beforeyouspeakcoffee.com Include details of the code, the error you’re receiving and the steps you’ve taken so we can help you re-caffeinate as quickly as possible.

Your points and redeemable discount codes don’t expire, so you can use them on any eligible transaction at a later date. 

However, if you would like to refund your unused reward back to points we can absolutely action that for you!

Just send us an email at support@beforeyouspeakcoffee.com with details of the code you want to refund and we’ll get it sorted.

Any points accrued from placing an order have a 14-day approval period, and they will be available to use as soon as this has passed. This gives you time to receive your order, and make sure you’re 100% satisfied with your purchase.

Our returns policy can be found here. If you refund your order, any points accrued will be deducted from your Brew Club balance. If you choose to exchange instead, your points balance will remain unaffected.

To ensure your points don't expire, simply place an order at least once every 12 months.

To stay within the Pro or Legend tiers, you will need to accrue the required number of points every 12 months. To remain within the Subscriber tier, just keep your Auto-Delivery order active.

If you think something has gone wrong, send us an email to support@beforeyouspeakcoffee.com and we can look into the issue for you. Please include the email address used to place your orders, and as much detail as possible about the problem — we will fix it ASAP :)

Simply send us an email at support@beforeyouspeakcoffee.com so we can correct the email error for you, and ensure your points are re-allocated correctly. Please include your correct email, the order number, and the incorrect email used so we can transfer the points straight away.

If you have used an alternate email in the past and wish to merge your points into one place, simply send an email to support@beforeyouspeakcoffee.com. Please detail the email addresses you are wishing to merge, and which account you plan on using moving forward. Once merged, your previous accounts will be unable to accrue points so you will need to make sure you use the same account for future orders.

Rewards are calculated in AUD and converted into local currency at the cart. Eg. a US customer redeeming a $20 AUD voucher will receive approx. $14 USD. Your cart balance is also calculated according to local currency, so you don’t miss out on any value!

Your free shipping voucher can be redeemed on our International Standard and Express Post services. Please note that DHL Premium Express Courier is excluded from free shipping rewards.