Help & FAQs

Shipping

We know everyone hates waiting for their parcel and that’s why we have two options available; Express and Standard Shipping.

All Domestic and International orders (Excluding USA) are shipped daily from our warehouse in Brisbane. If you would like same day dispatch, make sure to have your order placed by 10 am AEST.

Standard shipping

  • Delivered within 5 business days (Metro Areas)
  • Delivered within 7 business days (Rest of Australia)

Express post

  • Delivered within 2 business days (Metro areas)
  • Delivered within 3 business days (Rest of Australia)

International

  • Allow up to 7 to 14 business days (pending customs)

Please be mindful there may be some slight shipping delays due to COVID 19 and reduced flights, however, we are working round the clock to ensure your parcel gets to you ASAP

Product

Anyone looking to...

  • Increase Fat Burning
  • Enhance Energy
  • Reduce Fatigue
  • Improve Mood
  • Reduce Food Cravings
  • Stabilise Blood Sugar Levels
  • Improve Brain Function
  • Reduce Inflammation
  • Enhance Episodes of Brilliance

Yes, it is a Single Origin Colombian Coffee Bean that has gone through a patented process to deliver a premium powder that holds an amazing full flavour that is in a league of its own. You won’t be disappointed.

This is the fun part. Simply stir 1 sachet with 250ml of hot or cold water. Consume in the morning to kick start your day, pre-exercise or whenever you need your coffee fix.

We recommend you use one sachet anytime you would normally consume your average coffee. No one wants average that’s why you now have BYS. It can be used before that important meeting, a full-on workout or that first date when you want to appear smarter than you really are. Don’t consume too close to bed unless you don’t plan on sleeping… wink wink!

Yes. It’s 100% Natural. We were considering the addition of Unicorn Tears but no one really wants to see a unicorn cry.

Yes. There is already an abundance of these ingredients in our food supply and we didn’t feel it was necessary to add any more. We use a new micro-emulsifying spray technology which allows us to spray the MCT oil directly on the Coffee powder. This avoids the addition of maltodextrin or dairy as a base.

No. Our coffee is naturally sweetened with Stevia to give you a near ZERO calorie experience that tastes amazing and you can have anywhere. If you are after a zero sugar and zero sweetener option, try out our new Unsweetened High Performance Coffee.

The simple answer is to add more water. Our market research (Our Moms) provided a range of liquid where it will taste its best. Between 250 – 350ml (8 – 12oz) of water depending on desired sweetness. Keep in mind it will taste sweeter in hot water. However, the feedback has been a unanimous LIP LICKING YUM!!!

No. Although it’s INSANELY GOOD just in Hot Water! You can mix one sachet with ice and cold water (Ice Coffee). With cold milk (Ice Latte). In your favourite Protein Shake (Protein Coffee Smoothie) or with VODKA (Espresso Martini). Your imagination is the limit of your creation.

Absolutely. In fact, we encourage it. This is one of our favourite ways to have ONE hot. And we also love the appetite control it provides when we are doing intermittent fasting.

Our coffee works in several different ways. It has specifically targeted ingredients that will boost your metabolism (calories out) and help control your appetite (calories in). This shift often leads to a state of calorie deficit that helps you burn body fat for fuel. However, this shift in metabolism isn’t the only reason it works so well. It also helps to reduce inflammation which may improve hormone signalling that helps your body work more efficiently to burn fat. Finally, it increases your productivity where you get more shit done. Getting shit done requires energy and High Performance Coffee will help support those energy pathways.

Yes. However, any drink containing caffeine should be used sensibly. We recommend using one sachet to replace your average coffee and not in addition to coffee or other stimulants. Also, it is not suitable for pregnant or breastfeeding women and children under 16 years of age. Unless you want your kids to be hyperactive before dropping them off at your ex-husbands / wife’s house.

Yes. it was specifically designed to improve your mood and make you feel amazing. It does this by enhancing the release of neurotransmitters and by reducing their clearance. This will help you get in a good mood and stay there. If your boss is being a d*#k and you feel your mood fading, then it’s time for another one!

Although it’s sometimes fun to experiment and see what happens we strictly advise against using one if you are on medication. You should always check with your health care provider before using any supplements while on medication.

Our Creamers are designed to act as a milk substitute, so put that milk back in the fridge! Our creamers are packed full of natural ingredients that will boost your energy, enhance your focus and generally make you a better human. The fun doesn’t stop with coffee… you can add your BYS Creamer to your recipes, shakes and smoothies for that extra dose of healthy fat & prebiotic fibre.

Our new Ready-To-Drink Cold Press Coffee Cans are available in select retailers Australia wide! We even have a store locator on our website to help you find your nearest stockist!

Yes, both our Coffees and Creamers are FODMAP friendly. To put it simply, FODMAPs are a group of carbohydrates found within certain foods and drinks that can trigger bloating, stomach cramps, constipation, diarrhoea and gas. The general rule of thumb is that you can consume 2 shots of Coffee when on a low FODMAP diet. So it is safe to drink 1 BYS coffee sachet a day.

Unfortunately, our Glow Range is not vegan friendly as our Marine collagen is the key to improved skin elasticity, improved joint health, enhanced hair health and more. The reason we chose this exact marine collagen is that it contains higher levels of type I and III collagen (the type for hair, skin and nails) and it is absorbed up to 150% better.

Try before you buy! We have 7 serve trial packs available for purchase on our website in all flavours. We also send two alternate flavoured sachets with every first order, so you will receive 9 sachets to trial to see which is your fave!

Creamers are a great milk substitute, so if you are someone who can’t tolerate dairy, or just want something extra tasty to boost your morning coffee then this is the one for you. Our Creamers are packed full of natural ingredients that will boost your energy, enhance your focus and generally make you a better human. BYS Creamers are sweetened naturally with stevia and we have four delicious flavours to make your coffee extra Af - Vanilla, Caramel, Coconut and Chocolate.

But the fun doesn’t stop with coffee, try adding BYS Creamer to your recipes, shakes, smoothies and baking for that extra dose of healthy fats and prebiotic fibre.

Absolutely! For anyone on a ketogenic or low carb diet, our blend of healthy fats are pure gold. These heart-friendly fats convert to ketones - a powerful fuel source for physical energy and razor-sharp mental focus over a sustained period of time. Add to that all of the gut health benefits of the water-soluble Acacia Fibre and your insides are going to be forever thankful!

We aim to be perfect, but sadly we can’t do everything and unfortunately at this stage, we aren’t able to provide samples for our Coffee Creamers. A trial pack of Creamers is something we are working to make available for our customers to purchase in the future.

We may be a little nuts ourselves, but we understand that many people have allergens and that is why we are happy to say that we are completely nut-free!