Refunds Policy for BYS Second Birthday

For the duration of our birthday sale, please choose items carefully as we will not be offering refunds, returns or exchanges on any sale items due to the discounted prices and large number of order volumes we will be experiencing.



Not a fan? That’s okay, you can return the Coffee up to 30 days from the date you purchased it.

The product you return, must be in the same condition you received it and in the original packaging - If you have tried one sachet, that's okay, send the box back with remaining sachets and we will still refund you. Minimum sachets remaining in the box must be 25 or over to receive a full refund (excluding postage paid)

Only once the return has been received by Beforeyouspeak Coffee HQ can a refund be processed.


Returns are available subject to the following conditions:

  • Items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind, so please choose carefully.
  • Once parcel is received, we will either refund the cost of the product or send a replacement.

The following conditions will not be eligible for any refunds or returns:

  • The products have been opened or the customer has sampled and does not like the products
  • The customer changes their mind or has made a mistake in their order


Please note: Beforeyouspeak Coffee is not responsible for the freight costs of return and original shipping costs paid when item was purchased will not be refunded.

If refund / replacement is agreed upon, this will only be issued once the original items have been returned and received by Beforeyouspeak HQ at the address below:

Attn: Scarlett

Beforeyouspeak HQ

15/344 Bilsen Road,



If your order has been returned to us due to entering an incorrect address or remained unclaimed from the post office, shipping will be need to be paid again by the customer in order to have the order resent from BYS.