Returns Policy

Beforeyouspeak Clothing

Due to the nature of this launch, all apparel purchases are considered Final Sale and therefore cannot be returned for a refund, exchange, store credit or gift card. Please ensure you have selected the correct size before purchasing. You can view our size chart within the image carousel of each style.

For reference of each product, we have noted the size of the model, the size he/she is wearing and whether the item is true to size.

If you need any further advice about sizing & measurements, please feel free to contact us at support@beforeyouspeakcoffee.com or chat with us on social media.

Shipping

We know everyone hates waiting for their parcel and that’s why we have two options available; Express and Standard Shipping.

We offer free standard shipping for all orders over $130 AUD.

All Domestic and International orders (Excluding USA) are shipped daily (Mon-Fri) from our warehouse in Brisbane. If you would like same day dispatch, make sure to have your order placed by 10 am AEST.

Standard shipping

  • Delivered within 5 business days (Metro Areas)
  • Delivered within 7 business days (Rest of Australia)
Express post
  • Delivered within 2 business days (Metro areas)
  • Delivered within 3 business days (Rest of Australia)
International
  • Allow up to 7 to 14 business days (pending customs)

Please be mindful there may be some slight shipping delays due to COVID 19 and reduced flights, however, we are working round the clock to ensure your parcel gets to you ASAP.

**International customers please note that some countries will require payment of a Government mandated import or VAT tax before your order can be processed through Customs. 
For more information please refer to your National Customs Department or contact our international delivery partner DHL for advice on whether any additional import fees will be required before delivery is possible. These will be in addition to any shipping fees charged at the checkout.

Beforeyouspeak Coffee Returns

Not a fan? That’s okay, you can return the Coffee up to 30 days from the date you purchased it.

The product you return, must be in the same condition you received it and in the original packaging — If you have tried one sachet, that's okay, send the box back with remaining sachets and we will still refund you. Minimum sachets remaining in the box must be 25 or over to receive a full refund(excluding postage paid)
Only once the return has been received by Beforeyouspeak Coffee HQ can a refund be processed.

Beforeyouspeak Creamer Returns

Returns are available subject to the following conditions:

  • Items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind on creamers, so please choose carefully.
  • Once parcel is received, we will either refund the cost of the product or send a replacement.

The following conditions will not be eligible for any refunds or returns:

  • The products have been opened or the customer has sampled and does not like the products.
  • The customer changes their mind or has made a mistake in their order.

Please note: Beforeyouspeak Coffee is not responsible for the freight costs of return and original shipping costs paid when item was purchased will not be refunded.

If refund / replacement is agreed upon, this will only be issued once the original items have been received by Beforeyouspeak HQ.

Beforeyouspeak Coffee Exchanges

The product you wish to exchange, must be in the same condition you received it and in the original packaging — If you have tried one sachet, that's okay, send the box back with remaining sachets and we will still be happy to exchange. Minimum sachets remaining in the box must be 25 or over to receive an exchange.

Please note: If you wish to exchange your chosen coffee flavour, all transactions will incur a $5 re-delivery fee to be issued via an email payable link. 

Gift Cards

Please note: Beforeyouspeak E-Gift Cards are non-refundable and can only be used online at www.beforeyouspeakcoffee.com, please ensure your order is correct before you place your order. 

Orders Returned/Unclaimed To Sender

If your order has been returned to us due to entering an incorrect address or remained unclaimed from the post office, shipping will be be paid again by the customer in order to have the order resent from Beforeyouspeak.

Please email support@beforeyouspeakcoffee.com for all return queries and details.