The vast majority of customers are already using the streamlined $$ off function at the checkout, instead of manually redeeming points to apply a code at the checkout. The savings and value remain the same, it just allows you more flexibility when using your points, and saves you time when ordering.

Your $$ off savings will discount your total order value, meaning you can discount any product you would like by redeeming the items value at the checkout. This will work the same way to offset any shipping costs.

You sure can, redeeming your points at the checkout is completely optional so you can save them up if preferred. *Please note, orders can only be discounted up to a maximum of $100AUD.

Please rest assured that any unused rewards codes will be cancelled and refunded back to your points balance for future use.

One of the main reasons for the change was due to limitations that prevented some international customers from being able to apply their own discounts. However the checkout redemption option is accessible to all customers worldwide!

*Please note that redeemable discounts are shown in AUD and will be converted to local currency at the time of payment.

This will be dependant on your order total. In the previous rewards program, subscription customers earnt 10 points per dollar. To ensure you continue to receive the same $$ value with the new credit program, you will earn 10% or your order total back in credits to use on your next order (excluding shipping costs).

While our friendly support team can assist with converting your credit balance back to rewards points, these are no longer compatible with subscription orders. You can only redeem rewards points on one-time orders which do not attract the subscriber exclusive 15% off discount.

You sure can, just ensure the toggle to auto-apply credits to your next order remains in the off position. You can update your preferences at any time in your account. *Please note a maximum discount of $100AUD can be redeemed on any order.

No, at this stage the auto-apply option in your account will reset to off once your order has processed and your credit balance has been used. This will allow you to build up a larger discount if preferred, or you can redeem smaller amounts every order so long as you update your credit settings prior to the charge processing.

Please rest assured that any unused rewards codes were cancelled and refunded back to your points balance before your new credit balance was calculated.

One of the main reasons for the change was due to known limitations with our previous rewards program that prevented some international customers from being able to manage their own discounts. Our new credit program is accessible to all subscription customers worldwide!

*Please note that credit balances are shown in AUD and will be converted to local currency at the time of payment.