Returns & Exchanges

Coffee Returns

Not a fan of your Coffee blend? That’s okay, you can return it for up to 30 days after the date of purchase! Just send us an email at support@beforeyouspeakcoffee.com so we can get the process started.

We have a wide range of blends and flavours available, so our friendly support team will be able to help you find your perfect match, or answer any concerns you have with your order.

Please note: We are only able to assist with returns or exchanges on 30 serve coffee products purchased directly from www.beforeyouspeakcoffee.com. Any purchases made from independent retailers will need to be returned to the original place of purchase.

Chasing A Refund?

Just flick us an email outlining your concerns and we can provide our return address. Refunds can only be made back to your original payment method and may take a few days to clear depending on your financial institution and payment method. 

When you return the Coffee for a refund, it must be returned in the same condition you received it and in the original packaging — If you have tried a sachet or two, that's okay, the sachets remaining in the box just need to be 25 or over to receive a refund. 

  • Returns must be sent back to our warehouse in Brisbane, Australia and return shipping costs are the responsibility of the customer.
  • Refunds will be processed only once the products have been received by Beforeyouspeak, so make sure you send us your tracking!

Prefer An Exchange?

No worries! Just let us know which flavour you would like to receive in replacement when emailing us for the return address. When you return the Coffee for exchange, it must be returned in the same condition you received it and in the original packaging — If you have tried a sachet or two, that's okay, the sachets remaining in the box just need to be 25 or over to receive an exchange. 

  • Returns must be sent back to our warehouse in Brisbane, Australia and return shipping costs are the responsibility of the customer.
  • Exchanges will be processed only once the products have been received by Beforeyouspeak, so make sure you send us your tracking!

Ready To Initiate Your Return?

If the items ordered fulfil the above return criteria, please email your order number and the reason for the refund/exchange to support@beforeyouspeakcoffee.com and we will provide the correct return address. Beforeyouspeak Coffee is not liable for any returned items sent to the incorrect address so please get in touch with us before posting.

Only once the return has been received by Beforeyouspeak Coffee can a refund/exchange be processed. Please ensure your return clearly states your name and order number either as the ‘sender’ somewhere on the package or include this on a note inside the returned package so it can be easily identified.

Beforeyouspeak Coffee is unable to recoup the original postage costs paid on items being returned therefore any initial delivery fees are unable to be refunded. Any postage costs incurred when returning an item for refund or exchange are the responsibility of the customer. 

Beforeyouspeak Coffee Creamer Returns 

Returns on Coffee Creamers are only available subject to the following conditions: 

  • Items received are faulty or damaged
  • If the wrong product is received
If there is an issue with your Creamer when it arrives, please let us know by emailing through your order number and concern to support@beforeyouspeakcoffee.com. We will either refund the cost of the product or send a replacement depending on the problem. 

 

Returns are not available for change of mind on creamers, so please choose carefully.  Coffee Creamers will not be eligible for any refunds or returns under the following conditions

  • The products have been opened or the customer has sampled and does not like the products. 
  • The customer changes their mind or has made a mistake in their order.
  • The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.

Order Errors

If you receive the wrong product in your order, the product is faulty or arrives damaged, please contact our customer service team on support@beforeyouspeakcoffee.com with your order number and concern.

Sale Returns Policy

Please note: Discounted items purchased during a sales event are strictly final sale, therefore they cannot be returned for a refund, exchange, gift card or store credit. Please ensure every item in your cart is correct before placing your order as we will not be able to make any adjustments after your order is shipped. Returns are not available for change of mind or if the wrong item or size is ordered during a sales period — so please choose carefully.

Beforeyouspeak Clothing 

Due to the limited edition nature of this launch, all apparel purchases are considered final sale and cannot be returned for a refund, exchange, store credit or gift card. Please ensure you have selected the correct size before purchasing. You can view our size chart within the image carousel of each style. 

For reference of each product, we have noted the size of the model, the size he/she is wearing and whether the item is true to size. 

If you need any further advice about sizing & measurements, please feel free to contact us at support@beforeyouspeakcoffee.com or chat with us on social media. 

Beforeyouspeak Gift Cards 

Please noteBeforeyouspeak E-Gift Cards are non-refundable and can only be used to purchase products available online at www.beforeyouspeakcoffee.com. E-Gift Cards cannot be used at any of our retail partners, either in-store or online. 

Please ensure your order is correct before completing your transaction and if you have any questions regarding the use of our E-Gift Cards, contact support@beforeyouspeakcoffee.com before placing your order.