Help & FAQs

In short, everyone*!

We believe life is for living, and a day without coffee is like… actually we have no idea. We’ve transformed the functional coffee space - bringing you premium, instant coffee superfood blends so you get more out of each cup!

*By everyone we definitely don’t mean you should share your BYS with kids, pets, or weird relatives. We always recommend anyone with underlying health issues, those on medication, breastfeeding, and soon-to-be mums, should seek advice from their healthcare professional before consuming.

Take our quiz!

Not sure which our functional coffee blends is right for you and your health, fitness and wellbeing goals? Take our coffee quiz to see what we recommend! Click here to get started.

Looking for more advice? Have a chat to our friendly team for a personalised recommendation! We're available via live chat during business hours, or you can send us an email at support@beforeyouspeakcoffee.com at any time.

Check out our Blogs! Want to level-up your health game? Look no further. Immerse yourself in everything you need to know about health, wellness and coffee, including exclusive recipes, life hacks and epic workouts. Fuel your extraordinary!

Performance, Thermogenic and Collagen blends:

This is the fun part! Our premium Colombian Coffee is blended with the highest quality active ingredients to form an instant Coffee blend. Simply stir one sachet of your favourite flavour into 250ml of hot or cold water to dissolve. Drink your cuppa black or add a splash of your favourite milk or milk substitute, however you like your cuppa is ok with us, this is a judgment-free zone ;)

Consume in the morning to kick start your day, before your workout, or whenever you need your coffee fix.

Adrenal Decaf:

Much like our caffeinated range, the Adrenal blend can be drunk any way you wish! While there’s no specific time you should drink Adrenal, it’s the ideal companion for after a stressful meeting, post-workout, before bed, or whenever you’re craving a cup of coffee without the caffeine hit.

Our tip, drink it hot with a scoop of Chocolate Creamer before bed for a tasty after dinner treat :) Think of it as an adult’s hot chocolate with no nasties!

Creamers:

Creamers are a great milk substitute, so if you are someone who is vegan, can’t tolerate dairy, or are looking for something extra tasty to boost your daily coffee, then Creamers are for you.

BYS Creamers are packed full of our favourite good fats, MCTs and soluble, prebiotic Acacia Fibre. BYS Creamers are sweetened naturally with stevia and we have four delicious flavours to make your coffee even tastier- Vanilla, Caramel, Coconut and Chocolate.

The fun doesn’t stop with coffee! Try adding BYS Creamer to your recipes, shakes, smoothies and baking for that extra dose of healthy fats and prebiotic fibre. Make sure you check out the recipes tab on our blog page for some more out of the box tub inspiration!

Absolutely. We have 7-serve trial pouches available for purchase on our website in all of our coffee flavours.

Yes! Although it’s INSANELY good in hot water, you can definitely mix your sachet with ice and cold water for an iced coffee and add your favourite milk or milk substitute for a tasty iced latte. You can also add your sachet of choice to your favourite protein shake or even some vodka for a low-cal espresso martini ;)

Looking for more ideas? We have recipes and inspiration available on the The Health Hub.

Yes! We wanted to make sure as many people as possible could drink our coffee! 

While none of our products directly contain gluten, dairy, eggs or nuts, they are packaged in a facility where these ingredients are found. So if you’re REALLY sensitive to these ingredients, we recommend having a chat with your healthcare provider first.

For a full ingredients list, head to our shop page and select the product that takes your fancy.

Cookies & Cream flavoured Collagen Complex contains gluten due to the addition of real cookie pieces.

Rich Chocolate, French Vanilla, Caramel and Choc Hazelnut flavoured Collagen Complex are free from gluten containing ingredients.

While none of our products directly contain dairy, eggs or nuts, they are packaged in a facility where these ingredients are found. So if you’re REALLY sensitive to these ingredients, we recommend having a chat with your healthcare provider first.

For a full ingredients list, head to our shop page and select the product that takes your fancy.

Absolutely. In fact, we encourage it. This is one of our favourite ways to have The OG or Unsweetened blend hot. The team also loves the appetite control a bullet proof provides when doing intermittent fasting.

Our Performance, Thermo, Period and Adrenal Decaf Coffee blends are all animal product free.

Unfortunately, our Collagen Coffee, and Collagen Complex range is not considered vegan due to the addition of animal derived collagen.

A full ingredients listing and nutrition panel is available on the product page for each item and we recommend perusing this before purchase to assist you in choosing the perfect blend for you.

Some of our blends contain the natural sweetener Stevia Leaf. If you find them a bit too sweet, the simple answer is to just add more water, or a splash of your favourite milk. Our extensive market research (with our Mums) shows that 250-350ml (8-12oz) is the perfect quantity of water to have in our blends depending on your desired sweetness.

If you prefer your coffee black and strong, we recommend trying our Unsweetened range which doesn't contain Stevia.

A hot tip — our coffees do taste slightly sweeter with hot water. 

Congratulations!

As our Coffee varieties contain caffeine, and our Creamers and Adrenal Decaf contain added active ingredients, vitamins, and minerals, we do advise that all pregnant and breastfeeding Mums check with their healthcare professional before adding our products into their diet.

We recommend reviewing the ingredients list and information available on our website for any products you’re considering to determine if the products are suitable for you.

Absolutely! Our Performance & Thermo Coffee range is widely used by our customers, and even our own team here at BYS, to provide an energy boost during intermittent fasting. These blends are both very low calorie and contain only our Premium Arabica Coffee, blended with vitamins, minerals & superfoods. If you choose to avoid sweeteners during your period of fasting, then we also offer an Unsweetened flavour across all of our blends.

We understand everyone has their own fasting rules and preferences, so for a full ingredients listing and the nutritional panel for each product you can check out our shop page, and click into the product you are interested in learning more about.

For even more information about how coffee can enhance the benefits of intermittent fasting, check out our blog on the subject!

While our warehouse team do their best to pack your order securely, and send it away with good vibes only, unfortunately accidents in transit can occur.

Thankfully, most of the time any damage to the packaging doesn't affect the internal coffee sachets as they are individually sealed. However, if your order has arrived really badly damaged and product has leaked, or the internal packaging has been cut or torn, please let us know so we can get a new one sent ASAP!

So we can get a replacement on it's way to you as quickly as possible, please email support@beforeyouspeakcoffee.com, or raise a ticket in our live chat window. Please include your order number and email address, as well as details of the damaged product and any images you have available.

We're so sorry to hear we got your order wrong 😭

So we can get the correct item/s to you asap, please email us at support@beforeyouspeakcoffee.com, or raise a ticket in our live chat window. Be sure to include your order number and email address, and let us know exactly what you received so we can get the problem fixed.

While our warehouse team do their best to get your order packed and dispatched asap, delivery delays outside of our control can sometimes occur.

Thankfully, order delays are usually resolved quickly, and further details can be viewed by following the tracking link sent to your email. Tracking can also be found by following the prompts in our live chat window.

If your expected delivery window has passed, you can log an investigation enquiry with the delivery provider directly via your tracking link, or get in touch with our friendly support team and we can help you with this.

To get some extra help, please send us an email at support@beforeyouspeakcoffee.com, or raise a ticket in our live chat window. Make sure to include your order number and email address, as well as details of any communication you've already received from the delivery provider.